本文发表在 rolia.net 枫下论坛我的投诉信：
Hi,
15cents/min? It is supposed to be a good news.
Unfortunately, you dropped the $25/90days airtime voucher which I buy for my two Fido every 3 months.
Previous, you have $10/60days voucher, but you dropped that and now you
dropped the $25/90days again.
15cents/min seems cheaper, but It ends up buying more airtime which I don't
need.
I am thinking to switch to the other service provider if you don't have the
$25/90days voucher anymore.
Can you keep that $25/90days
voucher?
-----------------------
Fido 的回复：
Answer
Dear Web visitor,
We would like to thank you for visiting our Fido web site.
We thank you for taking the time to notify us your dissatisfaction. Rest
assured that your suggestion will be forwarded to the concerned department
where it will be kept as a reference. We have no information indicating that
the 90 days vouchers will be available at a later date.
Starting August 13th, important changes were made to the Fido Prepaid
Service, mainly characterized by the introduction of per minute billing and
new airtime voucher pricings. You will find below all the details pertaining
to these changes.
Charging airtime by the minute is actually the industry standard for prepaid
communications. Fido is still the best offer on the market with our
15¢/minute airtime and various included services such as Standard Voice
Messaging and Call Display. Also, at 10¢/minute, Fido still gives the lowest
long-distance rate in the Canadian wireless industry. The Prepaid airtime
will be billed by the minute starting September 16.
We now offer four prepaid airtime values with new rates and validity period.
Fido has added flexibility to its prepaid offer, which is now better adapted
to various budgets and communication needs. Our prepaid service now offers
numerous advantages that can be compared to monthly packages.
Local airtime for $15 vouchers, valid for 15 days, and $30 vouchers, valid
for 30 days, costs only 15¢ a minute; local airtime for $10 vouchers, valid
for 30 days, and $25 vouchers, valid for 60 days, is only 30¢ a minute.
Here is a detailed list of these changes ;
Prepaid voucher Rate per minute Included minutes Validity
period
$15 15¢ a minute 100 included minutes 15 days
$30 15¢ a minute 200 included minutes 30 days
$10 30¢ a minute 33 included minutes 30 days
$25 30¢ a minute 83 included minutes 60
days
Included Fido services remain the same ;
- Standard voice messaging
- Call Display
- Text Messaging
- E-Mail Messaging
- Call Waiting
- Call Forwarding
- Information/Entertainment Messaging
- Lowest Canada-U.S. long distance rate : 10 ¢/minute, anytime (airtime
charges apply)
We hope our response was satisfactory. Fido customer service representatives
are available by phone from 8 AM to 9 PM on weekdays, and from 9 AM to 5 PM
on weekends. They will always be pleased to assist you.
Sincerely,
Carole
Internet Consultant
1 888 481 FIDO (3436)更多精彩文章及讨论，请光临枫下论坛 rolia.net
Hi,
15cents/min? It is supposed to be a good news.
Unfortunately, you dropped the $25/90days airtime voucher which I buy for my two Fido every 3 months.
Previous, you have $10/60days voucher, but you dropped that and now you
dropped the $25/90days again.
15cents/min seems cheaper, but It ends up buying more airtime which I don't
need.
I am thinking to switch to the other service provider if you don't have the
$25/90days voucher anymore.
Can you keep that $25/90days
voucher?
-----------------------
Fido 的回复：
Answer
Dear Web visitor,
We would like to thank you for visiting our Fido web site.
We thank you for taking the time to notify us your dissatisfaction. Rest
assured that your suggestion will be forwarded to the concerned department
where it will be kept as a reference. We have no information indicating that
the 90 days vouchers will be available at a later date.
Starting August 13th, important changes were made to the Fido Prepaid
Service, mainly characterized by the introduction of per minute billing and
new airtime voucher pricings. You will find below all the details pertaining
to these changes.
Charging airtime by the minute is actually the industry standard for prepaid
communications. Fido is still the best offer on the market with our
15¢/minute airtime and various included services such as Standard Voice
Messaging and Call Display. Also, at 10¢/minute, Fido still gives the lowest
long-distance rate in the Canadian wireless industry. The Prepaid airtime
will be billed by the minute starting September 16.
We now offer four prepaid airtime values with new rates and validity period.
Fido has added flexibility to its prepaid offer, which is now better adapted
to various budgets and communication needs. Our prepaid service now offers
numerous advantages that can be compared to monthly packages.
Local airtime for $15 vouchers, valid for 15 days, and $30 vouchers, valid
for 30 days, costs only 15¢ a minute; local airtime for $10 vouchers, valid
for 30 days, and $25 vouchers, valid for 60 days, is only 30¢ a minute.
Here is a detailed list of these changes ;
Prepaid voucher Rate per minute Included minutes Validity
period
$15 15¢ a minute 100 included minutes 15 days
$30 15¢ a minute 200 included minutes 30 days
$10 30¢ a minute 33 included minutes 30 days
$25 30¢ a minute 83 included minutes 60
days
Included Fido services remain the same ;
- Standard voice messaging
- Call Display
- Text Messaging
- E-Mail Messaging
- Call Waiting
- Call Forwarding
- Information/Entertainment Messaging
- Lowest Canada-U.S. long distance rate : 10 ¢/minute, anytime (airtime
charges apply)
We hope our response was satisfactory. Fido customer service representatives
are available by phone from 8 AM to 9 PM on weekdays, and from 9 AM to 5 PM
on weekends. They will always be pleased to assist you.
Sincerely,
Carole
Internet Consultant
1 888 481 FIDO (3436)更多精彩文章及讨论，请光临枫下论坛 rolia.net